Why We Are Different

7 Things You Can Expect from Redbrick

  1. Live People and Lightning Fast Response Times. Your call will be answered live or returned within 60 minutes or less. You shouldn’t have to endure delays of hours or even days for someone to get around to helping. We can fix most problems remotely within minutes and if not, we will send a specialist on-site to take care of the issue.
  2. We help solve your business problems: We provide business solutions to business problems. We don’t try to sell you the latest techno gizmo – instead – we listen to your business problem and offer several strategies to resolve the ROOT of the problem.
  3. Good Old Fashioned Customer Service. We work hard to maintain client loyalty and satisfaction. Matter of fact, after nearly a decade the very first clients to join us when our doors opened are still clients.
  4. Blame Games Gone Forever. Sound familiar – The phone company says the problem is with your network, but the network company says the problem is with the phone service? We take ownership of any tech issue and will work to ensure it gets successfully resolved; saving you the time, productivity, and stress.
  5. No Techno Babble or Geek Speak. Every industry has its own language, and nothing is more intimidating that having someone ‘explain’ things to you with terms and acronyms you have never heard before. You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don’t understand their “geek speak”.
  6. Projects Completed On Time AND Budget. We won’t surprise you with added or hidden charges as we perform IT consulting and network services. Believe it or not, there are some incompetent and unethical technicians out there, but not us. We do the right thing and make no excuses. Your IT support project will be completed within time constraints, resources, scope, and budget..
  7. 100% Satisfaction – Guaranteed. You deserve complete satisfaction with our products and services. We’ll go the extra mile to ensure you are happy, that is our commitment to you. No hassles, no problems.